So in my every growing lists of stories of crappy customer service, I now share with you UPS My Choice. Please do not misunderstand, I love UPS, but this service is completely bogus:
This service allows you certain additional options, one of which was very intriguing to me: “Confirmed Delivery Window”. The idea is basically you pay $8 extra to get the package delivered within a 2 hour window of your choosing. This was especially attractive to me because I usually get my packages at the end of the day, and if I am not around, they won’t leave the package. So of course I scheduled a deliver between 945am and 1145am, and made sure I would be physically present during that time. 
In the end, the delivery guy comes at around 630pm. I had been waiting all day so as to not miss this important package. When I ask where why he didn’t come during the “confirmed delivery window” he says “I don’t know anything about that, I just deliver the packages.”
Then a couple days later I noticed 2 charges of $8 on my bank statement. While this isn’t a lot of money, it is surely infuriating. Feels like a company is stealing from me.
Have you ever tried to contact UPS to dispute a charge? I was put on hold and transferred repeatedly, until I finally was able to get someone who could answer my questions. While he assured me the fees would be cancelled, he also mentioned that the “delivery confirmation window” was not guaranteed.
Im thinking…”are you kidding me? Why in the world would I sign up and pay for a delivery confirmation window that wasn’t guaranteed?!”
My hypothesis on this is that this Delivery Window option is just simply a way for UPS to collect more money “if” you package is delivered in the window you ask for.
While UPS is an American staple of package delivery, their “My Choice” service is definitely something you should skip.
I signed up for their free service that says they’ll tell me a detailed description of it’s route/delivery time frame.
So I signed up and logged in, hoping to see a "kind of time frame" of today’s delivery. The phone app says I have no delivery pending, the website says I have one pending by end of business day.
So, both free and paid versions are useless.
I concur , if anybody out there is thinking of using this ‘my choice ups’ , save yourself alot of heartache and frustrating . This is the worst service ever. I really hope this helps anybody out there, do your homework and let others know as I have you.
I agree signed up so I could redirect packages to the store and also get delivery alerts. Neither of which happened. Every time I am waiting on a package it says no delivery scheduled for this address. Why am I paying extra to have it delivered next day if they can’t get it to me during business hours.
Liars! Cannot change phone number. Reps say go to ALERTS. No such choice!
Drivers rude, don’t knock, don’t call. I live in a crappy so called security building with Non-functioning intercom.
I am disabled so between the two I am always screwed!
UPS is the worst!!!!
My choice SUCKS
I paid the $40/yr for the Premium service for the "guaranteed" unlimited SurePost upgrades bc where I live, most of my UPS packages would get to my city and then convert to USPS delivery which slowed down the package getting to me by a day or 2. Because my package was sent from the shipper with my last name first and first name second, my UPS MyChoice account wouldn’t attach to it. What a joke! After 20 minutes of cursing out the computer line to customer service and the non-stop yelling "agent" and hitting "0" at every prompt bc I was furious by this point, I finally got in touch with an agent. This "International"(who confirmed he was not in the USA) couldn’t understand my issue, and he couldn’t effectively relay the so-called answer to the problem to me. He claimed my "package didn’t have my last name on it, just my first name so it couldn’t be picked up to attach to my UPS MyChoice with just my first name as the receiver of the shipment". I asked shouldn’t it go off the0 delivery address and he said no. So I guess anyone with my first and last name may receive my packages if they also have a UPS MyChoice account according to this answer!?!?! That’s the dumbest answer I’ve heard, but to receive the package and see both my first and last name on there, just reversed, infuriated me bc it’s obvious by my first and last name which one is which!! Has anyone ever heard of someone with the last name of "Laura"!?!?!? I even emailed customer support and they have yet to respond, here 4 days later when it said they would get back to you in 48 hours!!! Not worth the $40/yr and all the headaches that come with it for free!!!