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The :)
Have you ever noticed in emails and in text messages that sometimes you are unsure of the tone being used by the person who is trying to communicate with you? I am completely worried about my contacts doing the same, which is why when you get an email, letter or text message from me, it usually has a :) in it somewhere. I have also noticed that very subtle changes in pronouns, and adding additional helper text can make a huge difference. Leave as little as possible to interpretation when dealing with these means of communication.
Here are some examples:
1. A wife texts her husband:
When will you be home?
vs.
I cant wait to see you! When will you be home? :)
A businessman emails a client:
There is a problem. Contact me as soon as possible.
vs.
Something has come up, nothing we cant fix though. ;) call me at your earliest convenience.
Parent to child:
I need to talk to you.
vs.
We need to talk sweetie. :)
See what I mean?
