Welcome to Michael’s Blog!

Welcome to Michael's blog. Michael Andrew, (aka Michael The Maven) is a freelance producer, photography instructor, tech innovator, and when needed, disaster aid specialist. Disclaimer: Michael is a participant in Bhphoto & Amazon affiliate programs that provides an advertising commission if you purchase through links on this website.


Viewing one post  |  view all recent posts

07.09.17         customer service  

An Absolutely Amazing Customer Service Experience With Bhphoto.com


I just have to share this story, mind blowingly awesome.

As many of you know, I have been sponsored by Bhphoto.com for a long time, and they often support many of the Epic Shootouts I do (I will state specifically so when this is the case), I am an affiliate (which means if you click on a Bhphoto.com link to a piece of equipment, I get a few pennies on the dollar as a commission, but I am also a BHphoto.com customer . In fact the vast majority (95%) of my transactions are me buying camera gear from BH.

So recently, I purchased a very expensive Sony A9, and a few days later I was browsing its specs on their website and saw this:
Which basically meant that within a few days after my purchase, Bhphoto and Sandisk decided to put on a promotional for the 128 GB Sandisk UHSII card, a $250 value. Suffice it to say I was a little bummed to know I missed the promotion by a few days.

I decided to try anyway, wrote to their customer service about the offer and asked if it were possible I could still be considered, and within 24 hours, I received an email saying they were sending the card without delay. I think it is important to note, the customer service people didnt know who I was, and I would assume this is the same treatment they would give any customer. Its a little known fact bhphoto has a no questions asked return policy, so if you buy a camera or lens you don't like, you typically have 30 days to return it.

IN regards to this card, just wow! Thats incredible customer service and just another reason I buy most of my gear at BH. They literally gave me a $250 product that I would have been eligible for had I not purchased so early.

Just thought I would spread the word and say thank you to B&H!!

blog stats
posts: 4,681
comments: 12,277
visits:
archive by month
2021:   january
2020:   january  february  march  may  june  july  august  october  november  december
2019:   january  february  march  april  may  june  july  august  september  october  november  december
2018:   january  february  march  april  may  june  july  august  september  october  november  december
2017:   january  february  march  april  may  june  july  august  september  october  november  december
2016:   january  february  march  april  may  june  july  august  september  october  november  december
2015:   january  february  march  april  may  june  july  august  september  october  november  december
2014:   january  february  march  april  may  june  july  august  september  october  november  december
2013:   january  february  march  april  may  june  july  august  september  october  november  december
2012:   january  february  march  april  may  june  july  august  september  october  november  december
2011:   january  february  march  april  may  june  july  august  september  october  november  december
2010:   january  february  march  april  may  june  july  august  september  october  november  december
2009:   january  february  march  april  may  june  july  august  september  october  november  december
2008:   january  february  march  april  may  june  july  august  september  october  november  december
2007:   january  july  august  september  october  november  december
Canon Speedlite Crash Course DVDCanon 5Diii Crash Course Training VideoDigital Photography Crash Course DVDMaven Adapter - Sky Cam ConnectorPhotography Lighting Crash CourseAdvanced Photography Techniques Lessons DVDPhotoshop Crash Course DVD Beginner LessonsBusiness Crash Course For PhotographersMA- Maui Screen Savers 2009Canon 600EX-RT Speedlite Crash CourseBH PhotoNikon D7100 Crash Course Training Tutorial VideoNikon D5300 Crash Course DownloadMichael Andrew Maui Desktop WallpaperPaintballer ProMichael Andrew Lollipops | Photoshop Action SetCanon 6D Crash Course Tutorial Training Video