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Welcome to Michael's blog. Michael Andrew, (aka Michael The Maven) is a freelance producer, photography instructor, tech innovator, and when needed, disaster aid specialist. Disclaimer: Michael is a participant in Bhphoto & Amazon affiliate programs that provides an advertising commission if you purchase through links on this website.


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07.09.17         customer service  

An Absolutely Amazing Customer Service Experience With Bhphoto.com


I just have to share this story, mind blowingly awesome.

As many of you know, I have been sponsored by Bhphoto.com for a long time, and they often support many of the Epic Shootouts I do (I will state specifically so when this is the case), I am an affiliate (which means if you click on a Bhphoto.com link to a piece of equipment, I get a few pennies on the dollar as a commission, but I am also a BHphoto.com customer . In fact the vast majority (95%) of my transactions are me buying camera gear from BH.

So recently, I purchased a very expensive Sony A9, and a few days later I was browsing its specs on their website and saw this:
Which basically meant that within a few days after my purchase, Bhphoto and Sandisk decided to put on a promotional for the 128 GB Sandisk UHSII card, a $250 value. Suffice it to say I was a little bummed to know I missed the promotion by a few days.

I decided to try anyway, wrote to their customer service about the offer and asked if it were possible I could still be considered, and within 24 hours, I received an email saying they were sending the card without delay. I think it is important to note, the customer service people didnt know who I was, and I would assume this is the same treatment they would give any customer. Its a little known fact bhphoto has a no questions asked return policy, so if you buy a camera or lens you don't like, you typically have 30 days to return it.

IN regards to this card, just wow! Thats incredible customer service and just another reason I buy most of my gear at BH. They literally gave me a $250 product that I would have been eligible for had I not purchased so early.

Just thought I would spread the word and say thank you to B&H!!

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