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Welcome to Michael's blog. Michael Andrew, (aka Michael The Maven) is a freelance producer, photography instructor, tech innovator, and when needed, disaster aid specialist. Disclaimer: Michael is a participant in Bhphoto & Amazon affiliate programs that provides an advertising commission if you purchase through links on this website.


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08.20.16         customer service  

Photographer Takes to YouTube About Sony's "Horrible Customer Service"


While nobody except the photographer knows for 100% certain what the camera has actually been through, this is an interesting video. Photographer/videographer Amir Zakeri says "Sony Customer Service is a Joke". Those are pretty strong words. So what went wrong?

Apparently after several months of use his camera would freeze in video mode. He sent it in for repairs and Sony first claimed water damage, then "corrosion". (Watch the video to see what they were calling corrosion.) On photography blogs and sites this has brought into question both Sony's quality and customer service. I personally have not had issues with either. Have any of you had a positive or negative experience with Sony?

Also - there's been an update and Sony has agreed to replace his camera after the video was posted.


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